All returns need to include all the original parts, accessories and instruction manuals and must be in the original box. Items that have cut wires, dents, scratches, show signs of installation or are missing the original product manuals will not be accepted for return or exchange or credit. Please contact your sales representative so that we may issue a RMA number and special return address before the item is shipped back. Items are not returnable without a pre-authorized RMA number and subject to a 25% restocking fee. Any items returned without a pre-authorized RMA # will be denied credit.
There are no returns on special order and/or custom fixtures and/or devices made to customers required specifications.
Credits and refunds on returned items will be issued within business 5 days from receipt of the merchandise at our processing center once they have been evaluated.
Always inspect your shipment when it arrives. If anything is damaged please contact us immediately. Damaged goods claims need to be reported within 7 business days from date of delivery. No replacements for damaged products will be sent after 7 days.
The SBT Alliance/Direct Discount Lighting will not be responsible for defective or damaged lamps that arrive broken from shipping on fixtures that include lamps or state “Lamp Included” in the description. If we include the lamps or bulbs they are free with the fixture and are non replaceable due to damage claims. For bulbs that are purchased and arrive broken, the customer must contact (the shipping company direct and file a claim) UPS at 1-800-742-5877 and file a claim. The SBT Alliance/Direct Discount Lighting reserves the right to replace or credit the customer.
The SBT Alliance/Direct Discount Lighting covers NiCad and lead acid batteries under warranty. The NiCad batteries are covered for the first 5 years of use on a pro-rated basis. For each year the battery is in use in an application, 20% is deducted from the cost of the battery based on our internet pricing at the time of the warranty claim. The lead acid batteries are covered for the first 2 years of use on a pro-rated basis. For each year the battery is in use in an application, 50% is deducted from the cost of the battery based on our internet pricing at the time of the warranty claim.
We offer bulk pricing for qualifying large orders. Please contact us at our toll free number (800-832-2943)or via email at firstname.lastname@example.org to receive a custom quote for your project.